Support Mobile Banking

• Letter “MobileTAN activation code” (Please note that the activation letter is only valid until 30 days after issuance).
• Letter “Contract number – Password”
• A smartphone or tablet with the Kaiser Partner MobileTAN App
• A computer with access to our e-banking site ebanking.kaiserpartner.bank

Please use Kaiser Partner E-banking for the initial registration, accessible at ebanking.kaiserpartner.bank. You can find step-by-step instructions for initial registration with MobileTAN here.

Please note that the MobileTAN App on your mobile device must not be closed during the initial registration.

You do not need separate access if you are already an E-Banking customer. In this case, you can download the Kaiser Partner Mobile Banking app from the Apple App Store or Google Play Store and log in with the same credentials used in E-Banking.

Due to security reasons, logging in to the Mobile Banking App is only supported on devices with a registered and activated MobileTAN App.

You do not need separate access if you are already a Mobile Banking customer. In this case, you can access the Kaiser Partner E-Banking website and log in as you are used to from Mobile Banking.

The Kaiser Partner MobileTAN App is required for secure login with 2-factor authentication in Kaiser Partner Online Banking (E-Banking and Mobile Banking)

You can download all our apps free of charge from the official Apple App Store or Google Play Store to your smartphone or tablet. You can find them in the corresponding store under the term “Kaiser Partner MobileTAN” and “Kaiser Partner Mobile Banking”.

Please note that the MobileTAN App on your mobile device must not be closed during initial registration.

The password can only be changed if you access our E-Banking on your computer, laptop or tablet via your browser, accessible at ebanking.kaiserpartner.bank. In E-Banking, you can then click on the user icon in the menu at the top right of the browser window, then on “User settings” and then on “Change password”. Follow the instructions now listed to set a new password.

It may be possible that certain smartphones are not supported. In general, however, all common devices should be supported.

Please contact your relationship manager, our Intermediaries Support on +423 237 83 33 or our Private Banking Support on +423 237 80 80.

Please contact your relationship manager, our Intermediaries Support on +423 237 83 33 or our Private Banking Support on +423 237 80 80.

Please contact your relationship manager, our Intermediaries Support on +423 237 83 33 or our Private Banking Support on +423 237 80 80.

Please contact your relationship manager, our Intermediaries Support at +423 237 83 33 or our Private Banking Support at +423 237 80 80 to have the mobile device deleted and, if necessary, to register a new mobile device.

The transmission of SMS is beyond the control of Kaiser Partner. The mobile network provider can prevent or refuse the forwarding of certain SMS. The network operator may also experience a backlog in the transmission of SMS, so that they are delayed and only delivered after several minutes or hours.

It may help to restart your smartphone and reconnect it to the network.

In our Online Banking, booking confirmations (advices), account statements, portfolio statements or tax statements are provided under the menu item “E-documents.”

Via our E-Banking, you can also order account statements and portfolio statements ad-hoc at any time under “E-Documents” via “New” and then via the “Reports” item. This function is currently not supported in Mobile Banking. Please note that it is not possible to order statements via Mobile Banking.

E-Banking: In the “Payments” menu item, select the “New payment assistant” option in the top right-hand corner of the browser. In the “Account or beneficiary” field, enter the name, account number or IBAN of the beneficiary. Select an option from the menu that appears and then follow the on-screen instructions.

Mobile Banking: In the “Payments” menu item, select the “New payment” option. Select a payment type and then follow the instructions that appear on your smartphone.

Important: Before you can make payments via Mobile Banking, this function must be activated via E-Banking. this function must be activated via E-Banking. To do this, log in to your log in to your E-Banking, select the user icon in the upper right corner of the screen and select user icon in the upper right-hand corner of the screen and select “Account & Profile”. Then click on “General” and activate the “Activate transaction signing in mobile banking” checkbox. Then click on “Save” at the bottom of the screen to confirm the settings.

For step-by-step instructions on how to enter a payment in Kaiser Partner Online Banking, click here:
DOWNLOAD MANUAL

When entering a new payment order, you can select the “Recurring payment” setting and thus create it as a standing order.

You can contact your customer advisor under the menu item “Collaboration”. Under the menu item “Collaboration” and “New request” you can make an appointment, schedule a call with your customer advisor or send us a general request as a text message.

Detailed instructions on how to contact your customer advisor via Kaiser Partner Online Banking can be found here:
DOWNLOAD MANUAL

Please note that stock market orders cannot be entered via the collaboration tool.

Please contact your relationship manager, our Intermediaries Support on +423 237 83 33 or our Private Banking Support on +423 237 80 80.

The following products can be traded via the Kaiser Partner Online Banking App:

• Bonds
• Shares
• Funds

• Best
  Fastest possible execution of the order without being bound to fixed limits.
• Limited
  Order is not executed at the next possible time, but only at the fixed price or better.
• Stop Limit
  Activates a limit order to buy or sell a financial instrument as soon as the defined stop price is reached.
• Stop Market
  Activates a limit order to buy or sell a financial instrument as soon as the defined stop price has been reached.

From Monday to Friday, exchange orders can be placed between 7:00 – 23:00 CET on the respective exchanges.

These trading hours also apply in particular to our crypto offers.

To enter a stock market order, click on the “Trade” button in the main menu of your Online Banking and then on “Buy” or “Sell” (E-Banking) or on the “+” symbol (Mobile Banking). Enter the details of your stock market order and confirm it. Your order will then be executed promptly.

A step-by-step guide on how to enter a stock market order can be found here:
DOWNLOAD MANUAL

As long as an order has not yet been executed, e.g. a limited order, it can be cancelled but not adjusted. If cancellation via Mobile Banking or E-Banking is not possible, please contact your customer advisor.

Yes, you can contact your customer advisor via the menu item “Collaboration” directly through Kaiser Partner Online Banking.

For general questions regarding our Online Banking, please contact your relationship manager or our Support Intermediaries at +423 237 83 33 or our Support Private Banking at +423 237 80 80.

We are happy to assist you from Monday to Friday, 08:30 to 17:30 CET.