Kaiser Partner Privatbank E-Banking

What documents do I need when logging in to E-Banking the first time?

For the initial login, you need the following documents:

• Activation letter (please note that the activation letter becomes invalid 30 days after being sent)
• Password letter
• Smartphone or tablet with the Kaiser Partner MobileTAN app

How does the initial login work?

You can find step-by-step instructions for the initial login with MobileTAN here:

Please note that during the initial login, the MobileTAN app must remain open on your mobile device.

Why do I need the Kaiser Partner MobileTAN app?

You need our current Kaiser Partner MobileTAN app in order to log in securely to e-banking with two-factor authentication.

You can download the free app from the official iTunes App Store or Google Play Store onto your mobile device (smartphone or tablet). To find the app in either store, search for “Kaiser Partner MobileTAN.”

Please note that during the initial login, the MobileTAN app must remain open on your mobile device.

How do I create a new password or change my existing one?

In E-Banking, first click on the user symbol in the menu at the upper right of the browser window, then on “User settings” and then on “Change password.”

Does Kaiser Partner E-Banking have certain technical requirements?

The only requirement for using E-Banking is a current version of any common browser, such as Microsoft Edge, Firefox, Chrome or Safari.

Can I activate a second smartphone or tablet for E-Banking? If so, how?

Yes, up to eight devices can be registered per E-Banking account.

You can find step-by-step instructions for registering an additional device here:

What should I do if my user is blocked?

Please contact your client advisor, our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80.

I’ve forgotten my password. What should I do?

Please contact your client advisor, our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80.

What should I do if I’ve lost my activation letter or it’s no longer valid?

Please contact your client advisor, our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80.

What should I do if I lose or can no longer use my smartphone or tablet with the Kaiser Partner MobileTAN app?

Please contact your client advisor, our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80 to have your mobile device deleted and, where necessary, to register a new mobile device.

What should I do if I didn’t receive a text message for logging in?

Kaiser Partner has no influence on the transmission of text messages. The mobile service provider may block or reject the forwarding of certain text messages. Also, the network operator may be experiencing a backlog in the transmission of text messages, meaning that they may take several minutes or even hours to be delivered.
In some cases, it may help to reboot your smartphone so that it can reconnect to the network.

Where can I view and download account and custody account statements?

Booking statements (notices), account statements and portfolio and tax statements are available under the menu item “E-documents.”

You can also order account and portfolio statements at any time via “New” and then via the item “Reports.”

How do I create a payment order?

Under the menu item “Payments,” select “New” and then enter the recipient’s IBAN or account number. Then follow the steps in the payment assistant.

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How do I create a standing payment order?

When you create a new payment order, you can select the setting “Recurring payment” and thus store it as a standing payment order.

How do I send the Bank an inquiry?

If you need assistance with payment orders, you can contact your client advisor under the menu item “Messages.” Under the menu item “Messages” and “New inquiry,” fill in the fields “Regarding,” “Portfolio” and “Message,” attach the necessary files and then send by clicking “Send.”

Please note that exchange orders cannot be created by sending a message to your client advisor but rather solely by using the existing form.

What should I do if a payment is blocked or rejected?

Please contact your client advisor, our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80.

What products can I trade using an exchange order?

The following products can be traded through Kaiser Partner E-Banking:

• Bonds
• Equities
• Funds

What types of execution does Kaiser Partner Privatbank offer for exchange orders?

• Best
• Limited
• Stop limit
• Stop market

During what times can I trade “products”?

Exchange orders can be placed on the relevant exchanges Monday to Friday between 7 a.m. and 11 p.m. CET.

Can I modify an exchange order that I’ve already placed?

As long as an order has not yet been executed, for instance a limited order, it can be modified. If modification or cancellation is not possible via E-Banking, please contact your client advisor.

Can I contact my client advisor directly via E-Banking?

Yes, you can get in touch with your client advisor directly via Kaiser Partner E-Banking under the menu item “Messages.”

If you have general questions about our E-Banking, please contact your client advisor. You can also contact our Intermediaries support at +423 237 83 33 or our Private Banking support at +423 237 80 80.

We would be happy to assist you: Monday to Friday, from 8:30 a.m. to 5:30 p.m. CET.