Find easy-to-follow Quick Guides and FAQs for our Online Banking solutions here.
Browse our Quick Guides for helpful insights on using our Online Banking platforms. These easy-to-download PDFs provide straightforward, step-by-step instructions, ensuring every task is simple to accomplish.
We’ve assembled a collection of frequently asked questions to guide you through our Online Banking, ensuring a seamless banking experience. Below, you’ll find these questions categorized into different sections.
LOGIN AND REGISTRATION
For the initial registration, you need the following documents:
Please use Kaiser Partner E-Banking for the initial registration, accessible at ebanking.kaiserpartner.bank. You can find step-by-step instructions for initial registration with MobileTAN here.
Please note that the MobileTAN App on your mobile device must not be closed during the initial registration.
You do not need separate access if you are already an E-Banking customer. In this case, you can download the Kaiser Partner Mobile Banking app from the Apple App Store or Google Play Store and log in with the same credentials used in E-Banking.
Due to security reasons, logging in to the Mobile Banking App is only supported on devices with a registered and activated MobileTAN App.
You do not need separate access if you are already a Mobile Banking customer. In this case, you can access the Kaiser Partner E-Banking website and log in as you are used to from Mobile Banking.
The Kaiser Partner MobileTAN App is required for secure login with 2-factor authentication in Kaiser Partner Online Banking (E-Banking and Mobile Banking)
You can download all our apps free of charge from the official Apple App Store or Google Play Store to your smartphone or tablet. You can find them in the corresponding store under the term “Kaiser Partner MobileTAN” and “Kaiser Partner Mobile Banking”.
Please note that the MobileTAN App on your mobile device must not be closed during initial registration.
The password can only be changed if you access our E-Banking on your computer, laptop or tablet via your browser, accessible at ebanking.kaiserpartner.bank. In E-Banking, you can then click on the user icon in the menu at the top right of the browser window, then on “User settings” and then on “Change password”. Follow the instructions now listed to set a new password.
It may be possible that certain smartphones are not supported. In general, however, all common devices should be supported.
The transmission of SMS is beyond the control of Kaiser Partner. The mobile network provider can prevent or refuse the forwarding of certain SMS. The network operator may also experience a backlog in the transmission of SMS, so that they are delayed and only delivered after several minutes or hours.
It may help to restart your smartphone and reconnect it to the network.
In our Online Banking, booking confirmations (advices), account statements, portfolio statements or tax statements are provided under the menu item “E-Documents.”
Via our E-Banking, you can also order account statements and portfolio statements ad-hoc at any time under “E-Documents” via “New” and then via the “Reports” item. This function is currently not supported in Mobile Banking. Please note that it is not possible to order statements via Mobile Banking.
E-Banking: In the “Payments” menu item, select the “New payment assistant” option in the top right-hand corner of the browser. In the “Account or beneficiary” field, enter the name, account number or IBAN of the beneficiary. Select an option from the menu that appears and then follow the on-screen instructions.
Mobile Banking: In the “Payments” menu item, select the “New payment” option. Select a payment type and then follow the instructions that appear on your smartphone.
Important: Before you can make payments via Mobile Banking, this function must be activated via E-Banking. this function must be activated via E-Banking. To do this, log in to your log in to your E-Banking, select the user icon in the upper right corner of the screen and select user icon in the upper right-hand corner of the screen and select “Account & Profile”. Then click on “General” and activate the “Activate transaction signing in mobile banking” checkbox. Then click on “Save” at the bottom of the screen to confirm the settings.
For step-by-step instructions on how to enter a payment in Kaiser Partner Online Banking, click here:
When entering a new payment order, you can select the “Recurring payment” setting and thus create it as a standing order.
You can contact your customer advisor under the menu item “Collaboration”. Under the menu item “Collaboration” and “New request” you can make an appointment, schedule a call with your customer advisor or send us a general request as a text message.
Detailed instructions on how to contact your customer advisor via Kaiser Partner Online Banking can be found here:
Please note that stock market orders cannot be entered via the collaboration tool.
The following products can be traded via the Kaiser Partner Online Banking App:
From Monday to Friday, exchange orders can be placed between 7:00 – 23:00 CET on the respective exchanges.
These trading hours also apply in particular to our crypto offers.
To enter a stock market order, click on the “Trade” button in the main menu of your Online Banking and then on “Buy” or “Sell” (E-Banking) or on the “+” symbol (Mobile Banking). Enter the details of your stock market order and confirm it. Your order will then be executed promptly.
A step-by-step guide on how to enter a stock market order can be found here:
As long as an order has not yet been executed, e.g. a limited order, it can be cancelled but not adjusted. If cancellation via Mobile Banking or E-Banking is not possible, please contact your customer advisor.
CONTACT & SUPPORT
Yes, you can contact your customer advisor via the menu item “Collaboration” directly through Kaiser Partner Online Banking.
Our Quick Guides and FAQs are designed to address most inquiries. Should you have a question not covered in these resources, our teams for Private Banking Clients and Intermediaries are at your service from Monday to Friday, 08:30 AM to 5:30 PM.